Ventura Manufacturing
  • 08-Aug-2017 to 07-Oct-2017 (EST)
  • IT
  • Arteaga, Coahuila de Zaragoza, MEX
  • 18000
  • Salary
  • Full Time

Ventura Manufacturing, a West Michigan based manufacturer of automotive and furniture components, is seeking an IT Support Manager for the Arteaga, Mexico plant. Ventura's unique values arise from the desire to achieve our vision. We strive for a dynamic, winning culture where we love work and value people. Our goal is to improve lives by producing beneficial products, providing employment, growing people, and giving generously. If our culture appeals to you, and you meet the requirements below, we would love to talk to you about joining our team.

Candidates must be detail-oriented, data-driven, and organized. Successful candidates will have the ability to multi-task, drive action and to hold accountability in themselves and their teams. You must be willing to support multiple product lines, have strong communication skills and the ability to work in all areas of responsibility within the organization.


This IT Support Manager position will be based in Arteaga/Saltillo, MX area, but will be part of a global team.  The primary responsibility will be supporting the local Mexico team, but this person will be given the opportunity to support the entire global network and staff.


Duties and Responsibilities include:

Daily monitoring and management of system alerts.

Manage service tickets from the global team and meet customer service metrics.

Maintain hardware and software inventory records.

Aggressively ensure a secure network.

Root cause problem analysis and problem solving.

Design and implement disaster recovery plans.

Design and implement technology infrastructure, including networking equipment, firewalls, servers.

Provide Tier 2 technical support.

Tier 1 support for the IQMS ERP system.

Develop and acheive annual spending forecasts.


Technical Qualifications:

Expertise in TCP/IP, DNS, DHCP, Active Directory, Server 2012, Windows 10, Group Policy

Familiarity with SQL

Experience implementing disaster recovery plans

Strong understanding of security best practices

Knowlege of EDI, Shop Floor systems a plus.


Preferred Qualifications:

4 year degree or 4+ years of experience in IT

Excellent written and spoken English and Spanish language.

Flexibility to Travel

Ventura Manufacturing
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